Privacy Policy
Welcome to the Privacy Policy of Visit Uganda. This policy outlines how Visit Uganda ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, visituganda.com, and related services (the "Services"). At Visit Uganda, located at Plot 42, Nakasero Hill, Kampala, Uganda, and managed by Ms. Aisha Nakato as the Data Protection Officer, we are committed to protecting your privacy and ensuring the security of your personal information. Our registered address is Plot 12, Kololo Drive, Kampala, Uganda. For any inquiries regarding this privacy policy or your personal data, please contact us at privacy@visituganda.com or call us at +256 945 458043.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, passport information, and payment details. We collect this information when you register for an account, book a tour, subscribe to our newsletter, or contact us directly.
- Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, device information, and browsing activity on our website. We collect this information automatically through cookies and similar technologies.
- Usage Data: We collect data on how you use our website and services. This includes information about the pages you visit, the links you click, the time you spend on our site, and other actions you take while using our Services.
- Location Data: With your consent, we may collect precise location data from your device to provide location-based services, such as suggesting nearby attractions or optimizing your travel itinerary.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide you with the services you request, such as booking tours, processing payments, and providing customer support. We also use your information to improve our Services and develop new features.
- Personalizing Your Experience: We use your information to personalize your experience on our website, such as recommending destinations and tours that are relevant to your interests.
- Communicating with You: We use your information to communicate with you about your bookings, respond to your inquiries, and send you newsletters and promotional materials (with your consent).
- Marketing and Advertising: We may use your information to show you targeted advertisements on our website and on other websites and platforms. We only use your information for marketing purposes with your explicit consent.
- Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
- Security: We use your information to protect our Services and our users from fraud, abuse, and other illegal activities.
Sharing Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with third-party service providers who help us operate our Services, such as payment processors, hosting providers, and email marketing providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Tour Operators and Hotels: When you book a tour or hotel through our Services, we share your information with the relevant tour operators and hotels to facilitate your booking.
- Business Partners: We may share your information with our business partners who offer products or services that may be of interest to you. We will only do so with your explicit consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
- Affiliates: We may share your information with our affiliates, but only for purposes consistent with this Privacy Policy.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect your information when it is transmitted over the internet.
- Storing your information on secure servers that are protected by firewalls and other security measures.
- Limiting access to your information to authorized personnel who need it to perform their job duties.
- Regularly testing our security measures to ensure that they are effective.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by law.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal information.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information.
- Right to Withdraw Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@visituganda.com. We will respond to your request within 30 days.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device. They allow us to recognize you when you return to our website and to personalize your experience.
You can control cookies through your browser settings. You can choose to block all cookies or to accept only certain cookies. However, if you block all cookies, you may not be able to use all of the features of our website.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period of time).
The following table describes the types of cookies we use and their purpose:
Types of Cookies
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
These cookies are necessary for the website to function properly. They allow you to navigate the website and use its features. |
Session |
| Performance Cookies |
These cookies collect information about how you use the website, such as which pages you visit and how long you spend on each page. This information helps us to improve the website. |
Persistent |
| Functional Cookies |
These cookies allow the website to remember your preferences, such as your language and region. This helps us to personalize your experience. |
Persistent |
| Advertising Cookies |
These cookies are used to show you targeted advertisements on our website and on other websites and platforms. |
Persistent |
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at privacy@visituganda.com. We will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide you with notice by email. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Visit Uganda
Plot 42, Nakasero Hill
Kampala, Uganda
Email: privacy@visituganda.com
Phone: +256 157263765
Data Protection Officer: Ms. Aisha Nakato
"At Visit Uganda, your privacy is paramount. We strive to be transparent in our data practices and committed to protecting your personal information as you explore the beauty of Uganda." - Aisha Nakato, Data Protection Officer.
This privacy policy is effective as of October 26, 2023.
We also comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring that your data rights are respected regardless of your location. Our commitment is to provide a safe and trustworthy experience as you plan your Ugandan adventure. Remember to review our Terms and Conditions and Cookies Policy for more information about using our website.